Consolidate all communication channels in one place and completely eliminate the manual transfer of emails into your ticketing system.

About the solution: Omnichannel2Ticket is an internal Allthings solution designed to seamlessly integrate tenant requests made outside the app into your existing Service Center. Through predefined web forms or dedicated email addresses, residents can submit their concerns, which the system centrally captures and standardizes.

Your added value through the Allthings integration: Activating this connector bridges the gap between traditional communication and the digital workflow of your property management. You offer highly accessible reporting channels for residents who do not (yet) use the app. Incoming emails or form entries are automatically converted into structured tickets in the Allthings Cockpit using intelligent routing logic. Manual data entry is eliminated, no request gets lost, and your team benefits from seamless documentation and faster response times.

How the integration works in the background:

1. Reporting: Tenants use an embedded web form on your corporate website or send an email to a specific support address.

2. Automated Capture: The system extracts all relevant data (such as sender and issue description) in the background.

3. Ticket Creation: A structured ticket is automatically generated in the Allthings Service Center from the email or form.

4. Centralized Processing: Your property management team handles all requests – regardless of the input channel – clearly in one location.

Key features at a glance:

• Email-to-Ticket: Automatic conversion of support emails into actionable tickets.

• Webform-to-Ticket: Structured data collection via web forms (e.g., for integration on your corporate website).

• Intelligent Routing: Automatic identification of sender data for direct assignment to the corresponding user profiles.

• Centralized Overview: All requests – whether from the app, web, or email – bundled in a unified dashboard.