Connect your CAFM data management with the digital resident portal — for up-to-date core data and seamless ticket handling with no system breaks.

About the solution: Campos is the leading web-based CAFM (Computer-Aided Facility Management) software by ICFM AG and serves as the central source for real estate, space, and asset data. It covers all operational, service, and maintenance processes of professional facility management.

Your added value through the Allthings integration: The connection between Campos and Allthings ensures that all core data — properties, buildings, units, tenancy and ownership relationships, and residents' contact data — is automatically synchronized every day. Manual double maintenance is eliminated entirely. At the same time, requests submitted by residents in Allthings Issue Management are transferred in a structured way to the Campos Service Desk and embedded there in existing processes — including the resynchronization of status and comment updates back to the resident portal.

Using it is simple for your residents:

1. Submit a request: The resident submits their request directly in the resident portal.

2. Automatic transfer: The ticket is forwarded in a structured way to the Campos Service Desk and processed there.

3. Track status: Status updates and comments from Campos automatically appear in the resident portal — transparent handling without follow-up questions.

Key features at a glance:

• Automatic core data synchronization: Properties, buildings, units, occupancy relationships, and contact data transferred daily from Campos to Allthings.

• Seamless ticketing flow: Requests from the resident portal go directly to the Campos Service Desk.

• Bidirectional status synchronization: Status and comment updates from Campos are automatically mirrored back to Allthings.

• No system breaks: An end-to-end digital process from submission to resolution.

• Precise ticket assignment: For technical requests within a unit, the ticket can optionally be automatically assigned to a specific room or household appliance — such as a stove, oven, cooker hood, fridge, or dishwasher — for even more targeted processing in facility management.