Connect your CAFM data management with the digital resident portal — for up-to-date core data and seamless ticket processing without system breaks.

About the solution: Campos is the leading web-based CAFM (Computer-Aided Facility Management) software by ICFM AG and serves as the central source for real estate, space, and asset data. It covers all operational, service, and maintenance processes of professional facility management.

Your benefit through the Allthings integration: The connection between Campos and Allthings ensures that all core data — properties, buildings, units, tenancy and ownership relationships, and contact details of residents — is synchronized automatically every day. Manual double maintenance is completely eliminated. At the same time, requests submitted by residents in Allthings Issue Management are forwarded in a structured way to the Campos Service Desk and processed within existing workflows — including synchronization of status and comment updates back to the resident portal.

How easy it is for your residents:

1. Submit a request: The resident submits their request directly in the resident portal.

2. Automatic transfer: The ticket is forwarded to the Campos Service Desk and processed there.

3. Track the status: Status updates and comments from Campos appear automatically in the resident portal — transparent handling without any follow-up.

Key features at a glance:

• Automatic core data sync: Properties, buildings, units, occupancy relationships, and contact data transferred daily from Campos to Allthings.

• Seamless ticketing flow: Requests from the resident portal go directly to the Campos Service Desk.

• Bidirectional status sync: Status and comment updates from Campos are automatically mirrored back to Allthings.

• No system breaks: End-to-end digital process from submission to resolution.