Outsource support for household appliances entirely and speed up repairs without your property management team acting as the middleman.

About the solution: With its "Rundum-Sorglos-Services" (All-around Carefree Services), Electrolux offers first-class customer support for household appliances. If a defect occurs, the Electrolux service team handles the rapid diagnosis, repair, or replacement of the device to restore the tenants' convenience as quickly as possible.

Your added value through the Allthings integration: By connecting to Allthings, you transform a time-consuming support process into an efficient digital self-service tool. If a washing machine or refrigerator breaks down, residents create a ticket including all appliance data directly in the app. This report is automatically routed to Electrolux. Your property management team is completely freed from handling these tickets, repair times are reduced, and tenant satisfaction measurably increases thanks to fast and direct assistance.

How the integration works in the background:

1. Reporting: Tenants record the appliance defect and appliance data directly via ticketing in the Allthings App.

2. Forwarding: Allthings automatically transmits the damage report and the necessary contact details to Electrolux.

3. Processing: The service provider directly handles appointment scheduling and repairs with the residents.

4. Completion: Upon successful processing (or after a defined period), the ticket is automatically closed in the system.

Key features at a glance:

• Massive Time Savings: Property management no longer needs to manually process or forward appliance defects.

• Accelerated Processes: Direct information flow to Electrolux customer service for significantly faster repairs.

• Higher Satisfaction: A transparent and straightforward reporting process for residents.

• Automated Ticket Routing: Damage reports flow directly to the service provider without any administrative intermediate steps.