By activating this solution, the landlord receives a link to a web form and an e-mail address. Tenants can use both channels to open tieckets.

Web form

The URL of the web form can be opened on the management website or via the link in any browser. The guided query enables a comprehensive recording of the request.

Mail

The technical e-mail address can be used in two ways to receive tickets.

• Creating a rule to automatically forward received messages to a generic mail address
• Manual forwarding of received mails
  

Function

With both functions, the specified email addresses are assigned to the existing users. If this assignment does not work, the tickets are opened so that they can be assigned later. This means that users without an account can also open tickets and pick up the tenants where they want to open tickets.

With regard to the web form, the url is created according to the following format, which can be accessed by the tenants.

Webform format: https://service.allthings.me/s3/helpdesk?appId=Appid&serviceProvider[...]ServiceproviderID&connectorId=ConnectorID

The mail address created by the Allthing system can be used as a direct recipient or for forwarding.

Mail: connector-ConnectorID@email.production.allthings.me