Drastically reduce tenant inquiries by informing your residents in real time about the status of the elevators – with zero manual effort for your management team.

About the solution: OTIS is one of the world's leading manufacturers of elevators and escalators. With their "OTIS One" technology, operational data from the systems can be read digitally, enabling direct connectivity between building infrastructure and digital platforms.

Your added value through the Allthings integration: A stalled elevator often leads to an immediate flood of calls to the property management. With this connector, status changes (such as unexpected outages, maintenance, or return to service) are automatically published as pinboard posts in the Allthings App exclusively for the affected property. This ensures maximum transparency, prevents tenant frustration, and completely relieves your team from manual, time-consuming incident communication.

How the integration works in the background:

1. Monitoring: The OTIS connector regularly checks the status of the elevators via an API.

2. Status Change: If an elevator breaks down or goes into inspection mode, the system detects it automatically.

3. Information: A predefined post (e.g., "Elevator out of service" or "Under maintenance") is instantly published on the property's digital pinboard.

4. All Clear: Once the elevator is working again, tenants are automatically notified with another post ("Elevator operational again").

Key features at a glance:

• Proactive Communication: Fast and transparent information for tenants during outages or inspections.

• Reduction of Inquiries: Prevents a flood of redundant calls to the property management.

• Fully Automated Process: No manual post creation required by the management team.

• Targeted Delivery: Notifications specifically reach only the residents of the affected property.