Cut down drastically on inquiries by keeping your residents informed of elevator status in real time – with zero manual effort for your team.

About the solution: OTIS is one of the world's largest manufacturers of elevators and escalators. Its «OTIS One» technology captures equipment operating data digitally in real time, making it available for direct connection to digital building platforms such as Allthings.

Your benefit through the Allthings connection: A stalled elevator often triggers a flood of calls and emails to property management. Through the connection with OTIS, status changes – unplanned outages, upcoming maintenance, or the elevator being back in service – are automatically published as a pinboard post for the affected property. This creates maximum transparency, prevents frustration among residents, and completely relieves your team of manual incident communication.

How the integration keeps your residents informed:

1. Monitoring: Elevator status is continuously checked automatically via the OTIS interface.

2. Status change detected: If an elevator breaks down or goes into maintenance, the system registers this automatically.

3. Notification: A predefined post (e.g. "Elevator out of service" or "Maintenance work") appears immediately on the pinboard of the affected property.

4. All-clear: Once the elevator is working again, residents are automatically informed via a further post.

Key features at a glance:

• Proactive communication: Fast, transparent information for residents in case of faults or maintenance.

• Fewer inquiries: Prevents a flood of calls and emails to property management.

• Fully automated process: No manual post creation needed from your team.

• Targeted delivery: Notifications reach exclusively the residents of the affected property.

• Reliable status checks: An internal confirmation mechanism prevents false alarms from brief connection drop-outs before an outage notice is published.