Optimize your initial defect management: The Realview integration automatically forwards structural defects to the site management and synchronizes status updates.
Feature description
Relieve your property management team during the defect resolution phase in new buildings and ensure seamless communication between residents, management, and site managers.
About the solution: Realview is a specialized Swiss software for professional construction management. It digitizes and simplifies the recording, management, and resolution of construction defects and warranty work among all involved parties.
Your added value through the Allthings connection: Handling initial defects during the warranty phase is often complex, time-consuming, and prone to errors. Through this connector, you build a digital bridge between the Allthings Service Center and the site management. When residents report a construction defect via the resident portal, property management can forward this ticket directly to Realview with a single click (via a label). Status updates, inquiries, and final checks by the site manager are synchronized back to Allthings in real time. This saves an enormous amount of time, eliminates duplicate data entry, and ensures full transparency without any media breaks.
How the process works in the background:
Reporting: Residents report a defect as usual via the resident portal.
Transfer: The property management checks the ticket and forwards it to the site management by assigning the "REALVIEW" label.
Synchronization: As soon as the ticket is processed in Realview (e.g., defect accepted or checked by the site manager), the status in the Allthings Cockpit is updated automatically.
Transparency: Comments from the site manager appear directly as internal notes in the Cockpit, and residents are (optionally automatically) informed about the progress.
Key features at a glance:
Seamless Process: Automated ticket transmission from the Allthings Service Center to Realview.
Real-Time Updates: Status changes and comments from the site management flow directly back into the Allthings Cockpit.
Efficient Communication: Drastically reduces manual coordination efforts between property management and site managers.
Transparency for Residents: Automatic notifications about the processing status of their reported defects.
Technical feature elements
Structure de données Allthings
This solution leverages the central Allthings data structure. As a result, all data relating to users, units, buildings, and projects is based directly on the standard Allthings data model.
Rôles et permissions Allthings
This feature allows connected solutions to inherit roles and permissions directly from Allthings. This ensures that standard roles—such as property managers and caretakers—along with their permissions, are seamlessly utilized.
Dashboard card in Cockpit
The Cockpit dashboard card feature allows property or asset managers to access solution-generated dashboards and view open tasks.
Additional information
User flow rating
Level 2 of 3
Available countries
Available for all countries
Technical feature elements
- Structure de données Allthings
- Rôles et permissions Allthings
- Dashboard card in Cockpit
Developed for
- Property management
- Residents
Required solutions
- Allthings Resident Portal
- Allthings Issue Management
Solution provider
Contact
Contact sales
