Through the integration of this system, you drastically reduce tenant inquiries by informing your residents in real time about elevator outages – with zero manual effort.

About the solution: Schindler is a leading global manufacturer of elevators and escalators. Thanks to modern, connected equipment, operational data from the elevators can be read digitally in real time. This enables smart, direct communication between the building's infrastructure and digital platforms.

Your added value through the Allthings connection: A stalled elevator often leads to an immediate flood of calls and emails to the property management. By embedding this feature into the Allthings resident portal, status changes (such as unexpected outages, maintenance work, or a successful return to service) are automatically published as pinboard posts exclusively for the affected property. This ensures maximum transparency, prevents tenant frustration, and completely relieves your team from manual, time-consuming incident communication.

How the process works in the background:

1. Monitoring: The system regularly checks the status of the Schindler elevators in the building via an API.

2. Status Change: If an elevator breaks down or requires maintenance, the software detects this immediately.

3. Information: A predefined post (e.g., "Elevator out of service") is instantly published on the digital pinboard of the property.

4. All Clear: Once the elevator is working again, residents are automatically notified with another post ("Elevator operational again").

Key features at a glance:

• Proactive Communication: Fast and transparent information for tenants during outages or inspections.

• Reduction of Inquiries: Prevents a flood of redundant calls to the property management.

• Fully Automated Process: No manual post creation or monitoring required by the management team.

• Targeted Delivery: Notifications specifically reach only the residents of the affected property.