Automate your outage communication: every time a Schindler elevator's status changes, a matching post is automatically published on the affected building's noticeboard.
Feature description
Cut down on resident enquiries about elevator outages by informing residents automatically and in real time – with zero manual effort for your team.
About the solution: Schindler is one of the world's leading manufacturers of elevators and escalators. Thanks to connected equipment, elevator operating data can be read out digitally in real time, enabling direct communication between building infrastructure and digital platforms.
Your benefit through the Allthings connection: An elevator that's out of service often triggers a flood of calls and emails to the property management team. Through the connection with Schindler, status changes are automatically published as a noticeboard post for the affected building – from the initial outage report through ongoing repair or maintenance work to the elevator being back in service. This creates maximum transparency, prevents frustration among residents, and fully relieves your team of manual outage communication.
How the process works in the background:
Monitoring: The operating status of the Schindler elevators in the building is checked continuously via an API.
Detecting a status change: If an elevator breaks down, is under maintenance, or a technician is carrying out a repair, the system detects this automatically.
Notification: A predefined post matching the situation (e.g. "Elevator out of service" or "Maintenance in progress") is immediately published on the noticeboard of the affected building.
All clear: As soon as the elevator is working normally again, residents are informed with a further post.
Key features at a glance:
Differentiated status updates: Distinguishes between breakdown, maintenance, ongoing repair, and return to service instead of a single "faulty" message.
Proactive communication: Fast, transparent information for residents during outages or maintenance.
Fewer enquiries: Prevents a flood of redundant calls to the property management team.
Fully automated process: No manual post creation or monitoring required from your team.
Targeted delivery: Notifications reach exactly the residents of the affected building.
Technical feature elements
Allthings data structure
This solution leverages the central Allthings data structure. As a result, all data relating to users, units, buildings, and projects is based directly on the standard Allthings data model.
Additional information
User flow rating
Level 2 of 3
Available countries
Available for all countries
Technical feature elements
- Allthings data structure
Developed for
- Residents
- Property management
Required solutions
- Allthings Community
- Allthings Resident Portal
Solution provider
Contact
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