Send and process tenant requests and damage reports. Whether a request arrives via web form or email, with our ticketing system you have all tasks and tenant requests in view.
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Feature description
We connect all important building management systems and thus create continuous processes. For fewer media breaks, faster processing and more fun at work.
- Smart tickets and image-based web forms help tenants provide all important information
- Pre-prepared answers and individually adjustable processing procedures speed up the processing time
- From webform to email to app to phone call, all tenant concerns are brought together in one place
- High transparency and traceability even in the event of employee absences
- Simple rights and role management for the optimal mapping of your responsibilities
- Automatic assignment of tickets
- Simple further processing of tickets in other systems and with partners
Technical feature elements
Allthings data structure
This solution uses Allthings data structure, meaning the user, apartment, building and project data will be based on Allthings standard data structure.
Allthings role and permissions
Allthings Roles and Permissions feature enables the Solution to inherit roles and permissions directly from Allthings. This means roles and their permissions such as Facility Manager, Property Manager, Asset Manager etc. will be used directly from Allthings.
Cockpit dashboard card
Cockpit Dashboard Card feature enables the asset/property manager to access dashboards generated from the solutions and see open tasks.
Iframe microapp
Iframe Microapp enables Allthings App to embed other solutions within a User Interface. The user will then have a seamless experience while using the solutions. The content is completely controlled by the solution and only displayed by the Interface.
Integrated microapp
Integrated Microapp feature provides a customized microapp for the solution. This means a smoothless integration not only on the backend, but also on the frontend.
KPI visualisation
Key Performance Indicator (KPI) Visualisation feature enables the agents and the property asset managers to access the KPIs.
Link microapp
Link Microapp enables Allthings App to forward the user to solutions using a new browser window. With the Link Microapp end users will leave Allthings temporarily.
Messaging service integration
Messaging Integration feature enables the Solution to communicate through Allthings messaging functions.
SSO for agents
Single Sign-on (SSO) means that Allthings users can use their Allthings accounts for logging in to the solution accounts. This method enables the authentication of agents without creating different credentials for different solutions. However, the technology of SSO enables that original credentials are never shared with the solution provider.
SSO for tenants
Single Sign-on (SSO) means that Allthings users can use their Allthings accounts for logging in to the solution accounts. This method enables the authentication of tenants without creating different credentials for different solutions. However, the technology of SSO enables that original credentials are never shared with the solution provider.
Universal link microapp
Universal Link Microapp feature enables the end user to run a solution integrated in Allthings via Microapp. Universal Link feature will redirect the user to a specific location within the solution. This eventually can be the App Store or GooglePlay Store.
Additional information
User flow rating
Level 3 of 3
Available countries
Available for all countries
Technical feature elements
- Allthings data structure
- Allthings role and permissions
- Cockpit dashboard card
- Iframe microapp
- Integrated microapp
- KPI visualisation
- Link microapp
- Messaging service integration
- SSO for agents
- SSO for tenants
- Universal link microapp
Developed for
- Operation property management
- Operation tenants
Solution provider
Contact
contact sales
