Automate your repair orders: The connection to Yarowa links your ticketing in the resident portal directly with over 1,000 verified and high-quality service providers.
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Feature description
Digitize the entire process from defect reporting to invoice verification and find the right tradesperson for your property with a single click.
About the solution: Yarowa is the Swiss market standard for the digital processing of tradesman and service orders (trusted by large Swiss insurance companies). The platform offers access to a network of over 1,000 verified specialists and enables end-to-end digitalization of order placement, coordination, and invoice verification. Your own existing service providers can also be easily integrated into the system.
Your added value through the Allthings integration: Requesting quotes and coordinating tradespeople is extremely time-consuming for property management. By establishing this link with the Allthings resident portal, this process is massively simplified. When residents report damage (e.g., a broken fridge), you can create an order in Yarowa with one click directly from the Allthings Service Center. The tenant's data is transferred automatically. The tradesperson coordinates the appointment directly with the resident and uploads the report and invoice digitally upon completion. Status updates flow back automatically into the Allthings ticketing system, noticeably reducing your process costs.
How the process works in everyday life:
Report: Residents report a defect or repair request as usual via the resident portal.
Assign: Property management transfers the ticket to Yarowa with a click and selects the appropriate service provider.
Coordinate: The tradesperson schedules the repair appointment directly and easily with the tenants (e.g., via SMS).
Complete: Once the work is done, the report and invoice are uploaded digitally; the ticket status in the system updates automatically.
Key features at a glance:
Huge Network: Access to over 1,000 qualified service providers or use of your own trusted tradespeople.
End-to-End Digitalization: Seamless process from damage reporting to invoice verification.
Automated Updates: Status changes and comments in Yarowa are synchronized directly with the Allthings Service Center.
Cost Efficiency: Drastic reduction in administrative coordination effort for the property management team.
Technical feature elements
Structure de données Allthings
This solution leverages the central Allthings data structure. As a result, all data relating to users, units, buildings, and projects is based directly on the standard Allthings data model.
Rôles et permissions Allthings
This feature allows connected solutions to inherit roles and permissions directly from Allthings. This ensures that standard roles—such as property managers and caretakers—along with their permissions, are seamlessly utilized.
Native integration
Native integration provides a custom-tailored view for the external solution. This ensures seamless integration on both the backend and the frontend.
Additional information
User flow rating
Level 3 of 3
Available countries
Available for all countries
Technical feature elements
- Structure de données Allthings
- Rôles et permissions Allthings
- Native integration
Developed for
- Construction phase
- Asset Manager
- Residents
Required solutions
- Allthings Issue Management
- Allthings Resident Portal
Solution provider
Contact
Contact sales
